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Warranty Information and Conditions

Note: Please keep your original purchase receipt. It is required as evidence that the date of your claim falls within the warranty period.

JOYDIVISION international AG products are made of only the highest quality materials and come with both a 24 month guarantee against defects in material and/or workmanship and a 5 year guarantee against material deficiency for our medical grade silicon. 

The warranty covers parts that affect the function of the items when used for their intended mode and purpose and only when used with water-based lubricant

JOYDIVISION international AG does not cover any cosmetic deterioration caused by normal wear and tear or damage due to misuse and/or neglect. Any attempt to open or take apart the product (or accessories) or use with any silicon/oil based lubricant will void the warranty.

Repair of toys is excluded for reasons of hygiene.

All returned items are subject to inspection. 

Any defect discovered during the warranty period will be replaced solely at the discretion of JOYDIVISION international AG.

For consumers: Any return claims are to be made directly with the retailer from where the item was purchased. The original sales slip is required for date of original purchase and warranty claim information.

For retailers: All return claims must be made directly with JOYDIVISION-international AG and require a Return Merchandise Authorization (RMA) for approval. Please contact us directly at 

+ 49 511 / 67 99 666-0

JOYDIVISION international AG – Quality Assurance

Rudolf-Diesel-Weg 10

30419 Hannover

Germany